Privacy policy

Privacy Policy

Last updated: 27/04/2024

This Privacy Policy describes how NeckCuddle™ (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. When we do, we will update the “Last updated” date at the top of this page.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with our Site.

We use your information to:

  • Provide and improve our products and Services

  • Process payments and fulfill orders

  • Communicate with you about your orders, returns, or enquiries

  • Provide customer support

  • Comply with legal obligations

  • Protect our business and users from fraud or misuse

What Personal Information We Collect

Information You Provide Directly

When you interact with our Services, you may provide us with:

  • Contact details (name, address, phone number, email)

  • Order details (billing and shipping address, payment confirmation)

  • Account information (if you create an account)

  • Customer support communications

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information when you visit our Site, including:

  • Device and browser information

  • IP address

  • Pages visited and interactions with the Site

We use cookies and similar technologies to improve your experience and understand how customers use our Services. For more information on Shopify cookies, visit:
https://www.shopify.com/legal/cookies

You can control or disable cookies through your browser settings, but this may affect Site functionality.

Information from Third Parties

We may receive personal information from trusted third parties, including:

  • Shopify, which powers our online store

  • Payment processors, who handle payment transactions securely

  • Advertising and analytics partners, who help us improve our marketing

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products & Services

We use your information to:

  • Process orders and payments

  • Deliver products

  • Manage returns and exchanges

  • Communicate order updates

Marketing & Advertising

With your consent where required, we may send promotional emails or show advertisements relevant to you. You can unsubscribe at any time.

Security & Fraud Prevention

We use personal information to detect and prevent fraud, misuse, or illegal activity. You are responsible for keeping your account credentials secure.

Customer Support

We use your information to respond to enquiries and provide effective support.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers (payment processors, shipping partners, IT support)

  • Marketing and analytics partners

  • Legal authorities if required by law

  • Business partners during a merger or restructuring

We do not sell sensitive personal information or use it to infer personal characteristics.

User-Generated Content

If you submit reviews or other content publicly on our Site, this information will be publicly accessible. We are not responsible for how others use this information.

Third-Party Websites

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16 years of age.

Security & Data Retention

We take reasonable steps to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide Services, meet legal obligations, or resolve disputes.

Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be processed outside your country, including in the United States. Where required, we rely on appropriate legal safeguards for international data transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: contactneckcuddle@gmail.com