Shipping policy
🚚 Shipping Information
At NeckCuddle™, we offer fast, reliable delivery so you can start enjoying pain-free comfort as soon as possible.
🇦🇺 Australia Shipping
We ship Australia-wide with FREE Standard Shipping on all orders.
Express Shipping (FREE)
Orders placed before 3pm (Monday–Friday)
| Delivered To | Estimated Delivery Time | Cost |
|---|---|---|
| NSW, ACT, VIC | Within 3 business days | FREE |
| QLD, SA | Within 4 business days | FREE |
| WA, TAS | Within 5 business days | FREE |
| NT | Within 6 business days | FREE |
🇳🇿 New Zealand Shipping
Great news — we now offer FREE Standard Shipping to New Zealand 🇳🇿
New Zealand Standard Shipping (FREE)
| Delivered To | Estimated Delivery Time | Cost |
|---|---|---|
| New Zealand | 6–10 business days | FREE |
Please note: delivery times may vary slightly due to customs processing.
📦 Dispatch Time
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Orders are dispatched same or next business day
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Orders placed on weekends or public holidays are processed the next business day
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Please ensure your delivery details are entered correctly at checkout
🏠 Missed Delivery
If you’re not home at the time of delivery, the courier will decide if it’s safe to leave your parcel.
If not, a calling card will be left with instructions to:
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Arrange redelivery, or
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Collect your parcel from the nearest post office
⏱️ Haven’t Received Your Order?
If your order hasn’t arrived within the estimated delivery time, please contact us immediately:
📧 contactneckcuddle@gmail.com
(Include your full name and order number)
We’ll investigate and assist you right away.
📌 Important Notes
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Delivery times are estimates only
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Peak periods (e.g. holidays) may cause slight delays
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Courier delays due to weather or operational issues are outside our control